Terms
Terms
Clear and short, so you know where you stand.
1. Who I am
Unprocessed Grief (Onverwerkt Verdriet) is the practice of Mitchel Heitinga (KvK: [KvK number — to add], Karos 22, 1625 HM Hoorn, the Netherlands). Contact: [email protected].
2. What I offer
- An introductory call — a free, no-obligation video call.
- Coaching programmes with IEMT (and, where it fits, Metaphors of Movement), by arrangement.
3. The nature of the work
This is coaching — not therapy and not medical or psychological care, and not a replacement for it. IEMT is not a universal answer; sometimes it doesn't work this time. With severe or acute distress, I refer you on. In acute distress in the Netherlands, call 113 (Suicide Prevention) or contact your GP.
4. Introductory call and appointments
The introductory call is free and without obligation. You can reschedule or cancel an appointment via the link in your confirmation email; please do so in good time.
5. Programmes
For a programme we agree the setup, duration and price in advance, and we set out the payment and cancellation arrangements together.
6. Liability
I work on a best-efforts basis and give no guarantee of a particular result — change differs from person to person. My liability is limited to the amount paid for the service in question, except in case of intent or deliberate recklessness.
7. Complaints
Not happy about something? Let me know at [email protected] and we'll look at it together.
8. Governing law
Dutch law applies to these terms.
Version 8 June 2026 — last updated.